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The Keys to Leading with Empathy:
Active listening and setting boundaries
A few years ago, I cancelled a meeting at the drop of a cat. Yes, you read it correctly, at the drop of a cat.
A fifty-something male member of my team stood teary-eyed in front of me and asked if he could go home to comfort his son who called to say that the family’s pet cat of 13 years was dying.
Realizing that my team member was too distraught to complete an important report that we were set to discuss that afternoon, I let him go home and at the same time, I said that I would reschedule our meeting for the following day.
On reflection, I realized that in this situation, there was a healthy dose of #empathy, balanced with the commitment to get the work done.
Empathy is the ability to understand the other person’s perspective and respond in a way that supports the needs of the other person, even if you don’t necessarily agree with their point of view or emotional response to a situation.
About the Author
Camille Isaacs-Morell
Enabling businesses and people to be successful. This is my mission, my life’s work. It’s always been what I have done wherever I’ve been employed, called to serve or to volunteer.
An experienced business leader, my core values are truth, integrity, and respect.
I believe that values-based leadership is critical for organizational success that is enabled by an engaged and empowered workforce.
Working over the years in several senior marketing, communications, and executive leadership mandates for global, financial, healthcare, and non-profit organizations, it has been through times of transformation and difficult change that I have done my best work.
In my blog posts, I share my perspectives on leadership, marketing and strategy that are based on my key learnings and observations over the years, all with the objective of helping others reach for success.
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