Group-think’ occurs when boards lack diversity.
Ensuring that an organization is fulfilling its mission to serve its clients and the good of the society is at the heart of good governance. are more likely to be effective when their membership reflects the diversity of their clienteles and the communities they serve.
Leading a not-for-profit organization whose mission I care about requires much more than passion. I truly understand that the uncertainty of donations and subventions can disrupt the best laid plans and vision of the future. Even though I have experience in business and as a volunteer board member in the non-profit sector, I have been learning so much more from many varied sources about the non-profit world.
When setting KPI benchmarks, it is important to separate and measure the contribution of each Department involved. 1. Demand generation 2. New client acquisition 3. Profitability of retaining current clients. The table provides a suggested framework for setting KPI metrics.