Leaders should hire for attitude and then train technical skills

Soft skills such as interpersonal relationships, emotional intelligence, teamwork, and courage are important factors in hiring decisions. Leaders are better off hiring for attitude and then training or coaching technical skills.

Balancing empathy within professional boundaries

A few years ago, I respected the request of a team member to go home at the drop of a cat. Yes, you read it correctly, at the drop of a cat. A fifty-something male member of my team stood teary-eyed in front of me and asked if he could go home to comfort hisContinue reading “Balancing empathy within professional boundaries”