Leaders should hire for attitude and then train technical skills

Soft skills such as interpersonal relationships, emotional intelligence, teamwork, and courage are important factors in hiring decisions. Leaders are better off hiring for attitude and then training or coaching technical skills.

The Keys to Leading with Empathy:

Empathy is meaningful when employees are listened to, when they feel that they are heard. More importantly, leadership must commit to implementing solutions that balance the needs of employees and the organization so that employees thrive and the organization prospers.